Complaints:
Procedure:
We were committed to providing a high quality service. Our aim was to meet the needs and expectations of our patients that attended our practice and put their trust in us.
If you were however dissatisfied with the care received we encouraged you to bring this to our attention at the time verbally so that we could try and resolve the issue immediately.
We shall view all concerns with utmost consideration and attempt to find a mutually agreed resolution in a timely manner
Should this approach be unsuccessful or you are not satisfied you may write to:
Programme Manager
Independent Healthcare Services Team
Healthcare Improvement Scotland
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB
Tel: 0131 623 4342 (10am-2pm, Monday to Friday)
Email: hcis.ihcregulation@nhs.net
OR
THE HEALTH SERVICE COMMISSIONER FOR SCOTLAND
Ground Floor
1 Athol Place
Edinburgh
EH3 8HP
We are sorry if you have a complaint. We shall endeavour to resolve it speedily and satisfactorily.
email:
We cared about our patients and our standard of care. If you found that we were not up to your expectations, contact us and let us know so that we can endeavour to rectify the situation as soon as possible