Complaints:
Procedure:
We are committed to providing a high quality service. Our aim is to meet the needs and expectations of our patients that attend our practice and put their trust in us.
If you are however dissatisfied with the care received we would encourage you to bring this to our attention at the time verbally so that we can try and resolve the issue immediately.
We shall view all concerns with utmost consideration and attempt to find a mutually agreed resolution in a timely manner
If concerns remain unresolved then please detail your concerns in writing to the Practice Manager, who will provide a written response within 3 working days if at all possible, and investigate further.
Complaint forms are available at the practice receptionist
You will be contacted swiftly usually within 10 working days to try and resolve your complaint.
If this approach is unsuccessful or you are not satisfied you may write to:
Programme Manager
Independent Healthcare Services Team
Healthcare Improvement Scotland
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB
Tel: 0131 623 4342 (10am-2pm, Monday to Friday)
Email: hcis.ihcregulation@nhs.net
OR
THE HEALTH SERVICE COMMISSIONER FOR SCOTLAND
Ground Floor
1 Athol Place
Edinburgh
EH3 8HP
Please contact us. We are sorry you have a complaint and we shall endeavour to resolve it speedily and satisfactorily.
We care about our patients and our standard of care. If you find that we were not up to your expectations, please contact us and let us know so that we can endeavour to rectify the situation as soon as possible
DENTAL COMPLAINTS SERVICE
The Lansdowne Building
2 Lansdowne Road,
Croydon
CR9 2ER