DentalShetland
Quality Dental Care

26-28 North Road

beside Bolts 
Lerwick ZE1 0NQ

tel:  01595 69 55 53

david.lubbe@btconnect.com

www.dentalshetland.com

fb: @dentalshetland2000 #shetland_dental

Copyright © 2015 DentalShetland. All Rights Reserved. Updated March 2019

At Dental Shetland we are passionate about dentistry.  Our motivation is to make a difference: either by alleviating pain or by creating beautiful smiles.  We are confident & optimistic that we can help you.

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Complaints:

Procedure:

We are committed to providing a high quality service.  Our aim is to meet the needs and expectations of our patients that attend our practice and put their trust in us.

 

If you are however dissatisfied with the care received we would encourage you to bring this to our attention at the time verbally so that we can try and resolve the issue immediately.

We shall view all concerns with utmost consideration and attempt to find a mutually agreed resolution in a timely manner

If concerns remain unresolved then please detail your concerns in writing to the Practice Manager, who will provide a written response within 3 working days if at all possible, and investigate further.

Complaint forms are available at the practice receptionist

You will be contacted swiftly usually within 10 working days to try and resolve your complaint.

 

If this approach is unsuccessful or you are not satisfied you may write to:

 

Please contact us.  We are sorry you have a complaint and we shall endeavour to resolve it speedily and satisfactorily.

 

01595 695553

 

or email us

david.lubbe@btinternet.com

We care about our patients and our standard of care.  If you find that we were not up to your expectations, please contact us and let us know so that we can endeavour to rectify the situation as soon as possible

 

THE HEALTH SERVICE COMMISSIONER FOR SCOTLAND

Ground Floor

1 Athol Place

Edinburgh

EH3 8HP

OR

DENTAL COMPLAINTS SERVICE

The Lansdowne Building

2 Lansdowne Road,

Croydon

CR9 2ER

www.dentalcomplaints.org.uk

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